Refund and Returns Policy

At Mallows Tresses, we are dedicated to ensuring your satisfaction and guarantee the quality of our products. If, for any reason, you are dissatisfied with your purchase, our straightforward return and refund policy are designed to provide you with a hassle-free solution.

 

3-Day Satisfaction Guarantee:

We offer a 3-day window for returns, starting from the date of delivery. Should you find yourself unsatisfied with your Mallows Tresses purchase within this period, please contact our customer support team at [contact email/phone] to initiate the return process.

 

Conditions for Returns:

– The product must be in its original, unopened packaging.

– The item should be unused and in the same condition as when you received it.

– Any accessories or complimentary items must accompany the return.

 

How to Initiate a Return:

1. Notify our customer support team at [contact email/phone] of your intention to return the product.

2. Securely package the item, ensuring it meets the conditions outlined above.

3. Ship the package to the address provided by our customer support team.

 

Refund Process:

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, the refund will be processed to your original payment method within [number] business days.

 

Exclusions:

– Shipping costs are non-refundable.

– Returns outside the 3-day period may be subject to approval and restocking fees.

 

Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will promptly arrange for a replacement or refund as appropriate.

 

Mallows Tresses is committed to your satisfaction, and we appreciate your trust in our products. If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer support team. Thank you for choosing Mallows Tresses.